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Likely fix

Fix: WiFi connected but no internet

This usually means your device is connected to the router, but the router cannot reach the internet, DNS is failing, or only this device has a bad network setting.

Quick answer

If all devices say connected but no internet, restart the modem and router. If only one device has the problem, forget the WiFi network, reconnect, and turn off VPN or custom DNS temporarily.

Important warning

If only websites fail but some apps still work, the issue may be DNS rather than WiFi.

Try this

  1. 1 Check whether other devices have internet.
  2. 2 If all devices are offline, restart the modem and router.
  3. 3 Wait two minutes after restarting before testing again.
  4. 4 If only one device is affected, forget the WiFi network and reconnect.
  5. 5 Turn off VPN, private DNS, or security apps temporarily.
  6. 6 Try opening more than one website or app.
  7. 7 If all devices are still offline, contact your internet provider or check for an outage.

Common causes

Router is working locally but the modem or internet provider is offline.

DNS is failing.

VPN or security software is blocking traffic.

The device has a bad saved WiFi profile.

The router needs a restart after an outage.

What to check next

  • Check whether another phone, laptop, or tablet has internet.
  • Check whether the modem shows an internet or online light.
  • Check whether VPN is connected.
  • Check whether only websites fail or every app fails.
  • Check whether mobile data works on your phone.

FAQ

Why does my device say WiFi connected but no internet?

Your device can talk to the router, but the router may not be reaching the internet, DNS may be failing, or your device may have a bad network or VPN setting.

Should I restart the modem or router first?

If every device has no internet, restart both the modem and router. If only one device is affected, troubleshoot that device first.

Can DNS cause connected but no internet?

Yes. DNS problems can make websites fail even when the WiFi connection itself is working.

Related fixes

Fix: WiFi not working on one device only

If every other device works, the router is probably fine. Focus on the one device's saved network, VPN, DNS, software update, or WiFi adapter.

Fix: WiFi keeps dropping

WiFi usually drops because of weak signal, interference, router overload, overheating, outdated device software, or a buggy WiFi adapter driver.

Fix: WiFi says wrong password

Wrong password errors can happen even with the correct password if the saved network profile is corrupted, the router security mode changed, or the device does not support the router's WiFi settings.

Fix: WiFi network not showing up

A missing WiFi network usually means the router is off, hidden, too far away, using a band your device cannot see, or the device's WiFi is disabled or stuck.

Fix: One device cannot connect to WiFi

When only one device cannot connect, the usual causes are a saved bad password, incompatible security mode, blocked device, parental controls, or broken network settings.

Fix: WiFi is slow on one device only

Slow WiFi on one device is usually caused by weak signal, background downloads, VPN, old drivers, low-power mode, or that device choosing a crowded WiFi band.